Complaints and feedback
Your voice keeps us honest.
Beneficiaries, volunteers, partners, donors and community members may raise a complaint or feedback about our services, beneficiary selection, the conduct of our people or the use of funds, without fear of retaliation. You may stay anonymous.
How to reach us
Choose whatever feels right.
Online form
Use the complaint and feedback form on this page.
complaints@bicolfsn.org (Complaints Officer)
Phone, SMS or Facebook
Call or text 0991 247 7295, or message our Facebook page.
In writing
Using the Grievance and Feedback Form, available at every activity and at our office.
Suggestion box
At our activities.
Through your barangay
Your barangay can pass your concern to us.
What happens next
- 1We acknowledge your complaintWithin 2 working days
- 2We assess itWithin 3 working days, or within 24 hours for any abuse concern
- 3We investigate and decideWithin 15 working days
- 4We tell you the outcomeWithin 3 working days of the decision
- 5You may appealTo the Board, or to the MSWDO or DSWD Field Office V, within 15 days
Complaints about the President go to the Board.